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Sunday, March 15, 2020 at 12:00 PM - For Immediate Release

What to expect when traveling via SMF during the COVID-19 pandemic

Watch our COVID-19 Safety video

Covid-19 Frequently Asked Questions (FAQs)

What should I expect when I fly?

For more information on your airline's COVID-19 travel updates, click on the links below. 

Are face coverings now required at SMF? 

As of June 18, anyone at the Airport when in a public space must wear a face covering. When you need to travel, please arrive with your required face covering. 

Does SMF offer COVID-19 testing on-site?

Sacramento International Airport has partnered with City Health Urgent Care to offer on-site COVID-19 testing. 

Testing is by appointment only and will be conducted in the parking lot between AMPM and the East Economy Lot (formerly the taxi waiting area). Participants must make an appointment 48 hours in advance and anyone with a valid travel itinerary will receive priority booking. Testing appointments can be made via the City Health website. Passengers can book appointments through the passenger portal. Non-traveling community members wishing to be tested can book appointments through the community portal. Proof of identity is required as well as the appointment confirmation. City Health Urgent Care will conduct PCR testing, which has a projected turnaround time for results of 48-72 hours after the sample has been received by the lab. There is no out-of-pocket cost for testing. Those being tested for travel to Hawaii will be required to pay an administration fee of $20 as part of Hawaii’s pre-travel testing program. 

For more information, or to book an appointment, click here. 

Is the Sacramento International Airport conducting health screenings of passengers?

Sacramento International Airport (SMF) is not a Centers for Disease Control and Prevention (CDC) designated Airport for health screenings of passengers. We have been closely monitoring the situation and working with our local Public Health Department to ensure we are informed and able to continue to provide the safest traveling experience possible for our passengers. Additionally, the Airport does not currently have any nonstop flights to Europe or Asia, so would not be a first point of entry for passengers traveling from those international destinations.

What measures is Sacramento International Airport taking to help prevent the spread of COVID19?

  • We have increased routine cleaning of frequently touched surfaces and put additional hand sanitizer stations throughout the airport. In addition, SMF has a protocol in place should our Communication Center receive reports of a potential sick passenger. 
  • TSA checkpoints have increased the frequency in which they clean and sanitize bins used by passengers. 
  • As of March 13, SMF has increased the amount of fresh air entering each building from 10 percent to 100 percent. 
  • Additionally, we encourage all passengers to follow Public Health guidance and practice every day preventive actions to help stop the spread of respiratory viruses including:
    • As of June 18, anyone at the Airport when in a public space must wear a face covering. When you need to travel, please arrive with your required face covering. 
    • Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use an alcohol-based hand sanitizer.
    • Avoid touching your eyes, nose, and mouth with unwashed hands.
    • Avoid close contact with people who are sick.
    • Stay home when you are sick.
    • Cover your cough.
    • Sneeze into a tissue then throw the tissue away in the trash. Wash your hands afterwards.

What are the current US air carrier requirements for passengers during the COVID-19 outbreak?

A complete list of current requirements for passengers can be found here. 

What should I do if I need to change my travel plans?

For any changes or cancelation of flights, passengers should contact their airline. The Airport is unable to assist with any travel changes/cancelations.

How do I learn more about COVID-19 and recommendations from Sacramento County Public Health and CDC?

For the latest information regarding COVID-19 please visit the following websites:

What should I do if I have a medical emergency at the Airport?

If you have a medical emergency while at Sacramento International Airport, call the Airport Communication Center 916-929-5000.

Is there still a bus service from the Daily Parking Lot?
The bus service to and from the Daily Parking Lot has been temporarily discontinued as of April 17. Customers in need of ADA assistance can call First Transit dispatch (916) 874-0725. 

Are shops and restaurants still open at the Airport?

In an effort to comply with the most recently announced federal guidelines and out of an abundance of caution some retail shops and restaurants at Sacramento International Airport have reduced their seating capacity, limited their hours or closed until further notice.

Is the Sacramento International Airport currently open?

SMF is currently open to travelers. As of now, planes have not been grounded by the FAA and are still flying in and out of the Sacramento International Airport. The Airport has taken additional steps to keep traveling passengers safe including increased cleaning of high touch points and TSA bins, put additional hand sanitizer stations throughout the terminals, and changed the airflow in the terminals to 100% fresh air. Please contact your airline for updates on flights. www.sacramento.aero/smf/flight-and-travel/flight-status

Can I get a refund on parking fees if I am unable to return to SMF on time? 

For information on parking refunds, please email Air-market@saccounty.net and a parking representative will be in touch.

How do I find out if my flight is canceled?

Please contact your airline to find out information on current flight status.  
www.sacramento.aero/smf/flight-and-travel/airlines

 

Visit our COVID-19 page for more information

COVID-19 FAQs

The Sacramento County Department of Airports is responsible for planning, developing, operating and maintaining the county’s four airports: Sacramento International Airport, Executive Airport, Mather Airport and Franklin Field. Sacramento International Airport offers more than 155 daily nonstop flights on 12 domestic and international carriers to 36 destinations. The regional economic impact of the Sacramento County Department of Airports is more than $4 billion annually. For more information, visit sacramento.aero.

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