Sacramento International Airport Named Highest in Customer Satisfaction for Medium Airports
Sacramento, CA – J.D. Power announced today that the Sacramento International Airport (SMF) has ranked highest in customer satisfaction among medium-sized airports in North America. The ranking is based on J.D. Power’s 2017 North American Airport Satisfaction study of almost 35,000 travelers.
The J.D. Power North American Airport Satisfaction Study measures satisfaction among customers in medium, large and mega airports across the United States by examining six factors: Terminal facilities; airport accessibility; security check; baggage claim; check-in/baggage check; and food, beverage and retail amenities.
Sacramento International Airport ranked highest in the factors of security check and terminal facilities. The airport scored higher in every factor compared to 2015.
“Customer satisfaction is the essence of our brand, and this study underscores our commitment to giving customers an excellent experience,” said John Wheat, Director of Airports for the Sacramento County Department of Airports. “We have beautiful facilities, fast security lines, and we’re easy to get to. We’re very fortunate that our partners in our airlines, the TSA and concessionaires share this commitment to great customer service.”
“Over the last year, TSA Sacramento has worked hard to refocus on our core security mission and improve communication, both with our public and private stakeholders and within our organization,” said Sid Hannah, Federal Security Director for Sacramento International Airport. “We have involved our supervisors in routine security meetings with the airport and airlines to improve our effectiveness and teamwork.”
The J.D.Power survey may be viewed here.
